practice information

Practice Information

A PDF version of the practice information is available for download here.


Please phone the practice on (07) 3256 4211 to arrange an appointment.  Our receptionists will endeavour to arrange an appointment for you with your preferred doctor.  A standard consultation is 10-15 minutes.  If you feel that you require a longer appointment, please notify our reception staff when booking.

We always make time for emergency cases despite running an appointment system.  Our reception staff need to be informed at the time of booking so appropriate measures can be made for these situations. 


When you arrive at the surgery, please check-in with the receptionist before sitting down in the waiting room. If you require urgent medical attention, please notify reception upon arrival.


Practice Billing

Chermside Family Medical Centre is a private billing practice and a fee is payable on consultations if you are aged over 16 years of age and below 75 years of age.   Bulk billing is available for children under the age of 16 years and patients over 75 years of age, or Veteran’s with a gold card.  Pensioners and Health Care Card holders will be charged a discounted rate.  There may be variation in fees between doctors based upon content, time and frequency of consultations.


The Reception staff can provide patients with a full list of our consultation fees, or they can be found on the front reception desk or on this website.

We have endeavoured to keep fees affordable to ensure all patients have access to essential healthcare.


After Hours Services

Our surgery is affiliated with Hello Home Doctor.  This is a service providing home visits after hours for the unwell patient. It is a bulk billed service for patients of our practice.  Hello Home Doctor can be contacted on 134 100, or you can click on the link to their website from our home page.  Alternatively, The Prince Charles Hospital Emergency Department or Brisbane Northside Emergency are available to our patients who are in need of medical care after hours.  If you feel your medical condition is an emergency, please dial 000.


Home Visits

Home visits are available for regular patients of the practice who are unable to attend the surgery because of their medical conditions.  Pleas note this is a limited service only for exceptional circumstances as our doctors are extremely busy with their daily consultations and duties.  Please enquire at reception about home visit charges and availability.


Patient Recalls and Reminders

Our practice is committed to preventative care. Please speak to your doctor about the various health checks offered for preventative health including Skin Cancer checks and age related health checks and assessments. Various brochures on health related topics can be found on our notice board in reception. 

We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let the reception staff or your doctor know.


Test Results

It is preferable to have a follow-up consultation with your doctor to obtain and discuss the results of tests and any further action that may be required. For some routine tests in healthy patients (such as Pap smears), normal test results may be given over the telephone at the sole discretion of the doctor.  If you need to contact our staff for results, we ask you call after 10am.  To protect your privacy, reception staff cannot access your full results, only the doctor’s comment. Any discussion regarding the result must be with your doctor on appointment.


Telephone Access

Our friendly reception staff are available to make bookings and help in any way. Please phone for an appointment. Our staff will endeavour to give you a time with the doctor of your choice.  If you see another doctor and you want your usual doctor to be informed of your visit, please let us know.

Urgent medical problems and emergencies will always be dealt with promptly. This is to ensure that all patients receive optimal care and time during consultations.

Phone access to our doctors is available.  However, our doctors can not be disturbed during a consultation and therefore, if you phone, staff can take a message and arrange for the doctors to phone you back.  Our Doctors often cope with a large volume of requests on a daily basis; they will return your call at their earliest convenience.


Prescriptions and Referrals

It is not our practice’s policy to issue repeat prescriptions if the patient has not been seen for over 3 months.  Importantly, this is so the doctor can monitor the medication being taken.

A consultation is required if you wish to obtain a referral to a specialist. This enables your doctor to provide your specialist with appropriate and up to date medical information. 

If you require either a repeat prescription or a referral, please phone the receptionist for an appointment or to arrange for these documents to be organised and then collected.

If for some reason you are unable to make an appointment for these services, and have been seen in the last 3 months, prescriptions and referrals can be issued for a small fee.  The fee scan be found on our website or at reception.  We request that 48 hours notice be given for these services.


Car Parking

Ample car parking is available in front of the entrance to the medical centre.


There are disabled parking spaces within the car park. All doors are wheelchair accessible. A disabled toilet is available for use by patients.



Your doctor needs information about your past and present health in order to provide you with high quality care.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.   Your records can only be accessed through written consent and in compliance with the Privacy Policy Act (2000).  We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.Your doctor needs information about your past and present health in order to provide you with high quality care.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Your records can only be accessed through written consent and in compliance with the Privacy Policy Act (2000). A full copy of our privacy policy is available at reception or can be downloaded here.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992


Communication Services

The Australian Government provides telephone interpreting services for our GPs.  We also use AUSLAN service for people who are deaf.  24 hours notice is usually needed to organise these services.


Training Practice

Chermside Family Medical Centre is involved in the training of Medical Students and General Practice Registrars.  Dr Lagana, Dr Bushby, Dr Paliwal and Dr Richards all supervise students from the University of Queensland, Bond University and Griffith University.  We will be accepting General Practice Registrars – doctors that have been accepted onto the General Practice training program.


Your Rights

Please feel free to discuss with your doctor or the practice manager any complaints or dissatisfaction you may have about medical services. We always appreciate feedback about our service, good or bad. We take your concerns seriously and every effort will be taken to resolve the matter. Should you consider it justified, you may wish to contact the Health Quality & Complaints Commission, GPO Box 3089, Brisbane 4001.  Ph: 3120 5999.  EMAIL

Schedule a Consultation today

Call 3256 4211

Same day appointments available